i have 2 backup servers in 2 different sites. backup server A has all it's backup to tapes configured with an encryption i created. i sent 1 tape from backup server A to backup server B to restore some files, ran an inventory and catalog, inventory was good, the right encryption password is used for catalog, however below alert keeps popping up while the catalog is running.
Backup set #474 on storage media #32
Backup set description: "server_Daily-Disk Backup"
The encryption key required by this set (key name: Encryptionkey) cannot be retrieved. To Catalog this set, click Application Menu > Configuration and Settings > Backup Exec Settings, click Network and Security > Manage Keys, and then create a key using the same pass phrase and encryption type as the original key.
(You must close this message before you can go to the Tools menu.)
(When running the Central Admin Server Option, keys must be created on the Backup Exec server that is running the job.)
After you add the key, go to the Alerts pane, open this alert again, and then click Yes to retry operation for the set. Otherwise, you can click No to skip to the next set, or click Cancel to terminate the job.
even following the instructions given on this alert doesn't resolve it. I don't have any other encryption key configured in backup server A. both backup servers is running on backup exec 2012 sp4